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EOC does not load data from Orion web servers

I've recently installed EOC (w/SP1) to view our two Orion installs in the US and Europe. I added both servers, tested to insure EOC was able to reach them successfully with the supplied credentials, but I get no information on the EOC screen - "No Data To Display" - shows up in all screens. I did not get this when I was doing beta testing. The database was brand new and the installation appeared to run smoothly with no error messages. There are no firewalls between the EOC server and both Orion servers. In fact, one Orion server sits on the same network as the EOC server.

Both Orion servers are up and generating data at a furious clip, so I know it's not those sites. Any ideas on what to check before I open a ticket?

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jshepherd

Also, both Orion installs are v9 with the latest SP - Jim

jshepherd

Well, as fate would have it, as soon as I posted these comments the EOC page was full of goodies. The one thing I did do prior to posting was to start the SolarWinds Job Scheduler but that did not seem to have an immediate effect.

jeff.stewart

I'm having this same issue but it doesn't seem to be resolving itself. Has anyone else seen this?

Thanks.

derhally

Make sure that the SolarWinds Job Scheduler and Job Engine services are up and running.

Take a look at the log file in C:\Documents and Settings\All Users\Applicaton Data\SolarWinds\EOC\PollingService.log. That will have any errors that may have occured.

We are working on improving the user feedback why a poll failed.

FormerMember

Sounds like you need to restart the Job scheduler service. We have ran into this very same issue as well. In fact, we are yet to find the absolute answer to the same problem. If you do restart the job scheduler service, make sure you monitor your c:\ and ensure it doesn't fill up with non-essential .cab log entries.

FormerMember

But even after restarting the service. No data ports from my three servers.