Enhancement to Alert Notes/Acknowledgement

Currently any notes put into an alert via the web console are in a run-time cache. After the alert clears any information regarding the alert from the notes or even who acknowledged it is lost. What I would like to see is this information permanently written to a table that can be reported on. We like to at a bare minimum list the ticket number in the alert notes. It would be very valuable to be able to report on past alerts, who acknowledged them and when, and any applicable notes that they entered.

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Comments

ctopaloglu

I think they are going to release a new product called Alert Manager for this.

mdriskell

Indeed they are but acknowledging alerts will always be a function within Orion so it still should be improved upon.

d09h

There are some shared SQL contributions on this forum that address this. I agree that native abilities within the applications would be much more helpful.

bluefunelemental

Old post but the AlertStatus.Notes (SQL) or Orion.AlertStatus.Notes (SWQL) now contains the acknowledged notes -

so a custom query as such should return all active alerts and their notes:

SELECT AlertDefinitions.Name

TriggerTimeStamp

, ObjectName

, AcknowledgedTime

, AcknowledgedBy

, Notes

FROM Orion.AlertStatus

INNER JOIN Orion.AlertDefinitions on AlertDefinitions.AlertDefID = AlertStatus.AlertDefID

ORDER BY TriggerTimeStamp DESC, ObjectName

mdriskell

Sorry for just seeing this but that's the issue I had with this feature...the notes are only for active. What if I want to go and see what happened on an alert from the day/week before that's no longer active. It's in a runtime cache and as soon as the alert clears the notes do as well.

nickzourdos

I am glad to see that this is actively being worked on. Just today I thought to myself, "It sure would be nice to make notes on events so I could include them in an outage report". While this request is for alerts, it accomplishes the same goal!

denis.teixeira

Hi friends.

This not work on Orion 2016 whit NPM 12 and SAM 6. Do have another script that runs on this version?