Solarwinds Web Help Desk (WHD) is a good ITSM Tool and WHD Customer use them for
1) Services request (SR) management with SLA
2) Incident Management (IM) with SLA
3) Change Request Management (CR) With Approvals
4) Asset Management.
And the TECHS have different permission to manage SR, IM, CR & asset current WHD UI needs lot of efforts to Identify the privileges assigned to TECHs & TECHs Groups and auditing the permissions is very difficult. If Solarwinds ARM can help identify and manage the TECHs and permission for Security purpose.
