For MSPs: Customer table with possibility to add Custom Properties

FormerIdeaCreator

Separate Customer table with generic customer information.

Customer information must be possible to link to nodes.

Also Customer table should have possibility to have custom property fields like nodes, interfaces and volumes has.

Background information:

We are running MSP environment with many customers

Past problem was how to identify node; what customer owned that node.

Solution was to add CustomerName field to nodes table as custom property field.

That's OK, but we want add more features which are common to customer than to a node.

For example, we are using custom Email-field in nodes table for alerting to customer - that's more Customer related information than node related.

We know that we can use custom property editor make bulk changes to group of nodes, but that's not really smart way to do it.

If we would have separate customer table which could be linked to Nodes that would mean less work on maintaining nodes.

byrona

We are also an MSP so I completely understand your challenges here.  If you could assign custom properties to a group and then put all of the nodes associated with a customer in that group, would that work?  I think something like that would potentially work well for us.