So im new to using DPA, i am inheriting it as i am a new admin withing the company. I feel as i have a good general understanding of how is works, except the wait times, for some reason that doesn't make sense to me. So my question is, how are they calculated, what are they looking it, how can i have over 28 hours of wait time on a given day?, are these time calculated per query, per person, etc? any insight to better understand wait times would be greatly appreciated!
Thanks in advance.