Serv-U allows customers to deploy a HA architecture. However, the more Serv-U a customer has in the cluster, the more support overhead will be there because configuration will not be synchronized against the Serv-U cluster . Customer need to replicate the configurations on each Serv-U which increase the support work load and increase the chance of mistake.
In my set up, I leverage LDAP to do the authentication. I need to create the OU and user group on each Serv-U. After the set up, I need to cross check each Serv-U instance to make sure I didn't miss the set up on any instances.