Asset Inventory stopped polling of warranty info for HP machines

tomasv

It seems that HP has changed URL of website to check warranty of their product.

There is such message when you enter old website:

"You are on HP Support Center for products such as printers, tablets, and desktops.

For products such as servers, storage, and networking, go to HP Support Center - Hewlett Packard Enterprise . "

So HP warranty poll ends currently with error.

When you place attached config file into directory c:\Program Files (x86)\SolarWinds\Orion\AssetInventory\

and restart Orion services, it should be able poll HP warranty again.

Hope it helps.

Tom

SolarWinds.AssetInventory.Collector.dll.config

tomasv

This issue was fixed in SAM 6.2.3

If you have got older SAM but it has been upgraded by NPM 11.5.3 or newer it should be fixed as well.