Wouldn't it be awesome if the maps were 3-D and had the ability to turn and swivel for a realistic view?
Mike
I think this is a great idea
Have you submitted a feature request?
Oh yes. From the beginning. Always followed by empty enthusiasm. After a while you give up and then your attitude begins to sour. I can’t remember the exact year I purchased the product. A lot of times operations my size may not have tools such as this in their tool bag. Several years back, just before the Christmas holiday, they had a 50% off sale. Sorry I digress. So I jumped on the sale.
Following the purchase I provided lists of entries that would enhance the product. They used to send out user surveys. As I recall there was some activity in the beginning which is what kept me hopeful. I continued to support the product by renewing maintenance year after year. Call me ignorant but one year I was going back and forth with the renewal agent about the lack of movement on the product and was yet again told how important keeping my maintenance current was. During that exchange my maintenance lapped and they slapped me with a renewal penalty. So this year as of the day before yesterday my last maintenance renewal expired and is not being renewed. The most movement I’ve seen on the NTM product is annually when my product maintenance renewal was coming due. The system triggers the initial reminder and as it gets closer to expiration a human (I believe although not sure because if you reply with a question or a statement of misrepresentation they don’t get back to you.) will reach out; usually a different person each year. Keep in mind though that you are very important to them.
I encourage you to visit the product blog thwack.solarwinds.com/.../what-were-working-on-for-ntm reading the initial entry and the subsequent entry of May 22nd. This may at least shed some light on the future direction of the product. Pay attention to year posted.
This may leave you feeling betrayed and/or cheated? Maybe they will comp NTM users with licensing and a year of maintenance to the network product. Oh, but that would not support the bottom-line or would it? It would be interesting to know how many registered NTM users there are both present and past say to 2014. If the product is an insignificant part of their offering (as expressed in the post) aren’t we by default insignificant to their success?
Is the product useful? Absolutely! A lot of the support if/when required comes from the blog or other means. You have a perpetual right to use the licensed product you purchased; therefore the value of the NTM maintenance can only be judged by the end user.
Sadly, many times the importance of the customer to an established enterprise morphs to an insignificant status; almost annoying (case in point) when looking back at the beginnings of a fledgling company.
Sorry for the rant. You struck a nerve.
So to answer your question. Yes I have submitted feature requests…
v/r,
Greg
