I changed the kiwi syslog server of computer and I forgot to deactivated the license. Now I can not activate license in the new server. Is there some procedure for recovering the license that is binded with the old server?
Everaldo
You will need to use the Solarwinds License Manager on the old system to deactivate the license. It will send it back to the licensing servers and make a new key in your Customer Portal.
If the old system is no longer available, you will need to Contact Customer Service to reset the license.
Calling in: 24/7 Support at 866.530.8100. Please have your Solarwinds ID available when you call in. Our system will ask for it on Options 1 and 3. Option 1 will cover License Reset and License Consolidation.
Submitting a case online. To securely create a case online you will need to login to your customer portal.
https://customerportal.solarwinds.com/support/submit-a-ticket/
Login with your Solarwinds ID (Starts with SW) Fill out appropriate details and Support will get E-mail you back.
