Hi,
I'm having issue with IPSLAM and it not pulling CDRs in. I worked with Solarwinds support earlier and we added the CUCM to the database table manually and it worked for a bit, but now has stopped again pulling in CDR files from the SFTP server. It is working fine for another call manager cluster we have setup.
I get SNMP time out errors in the Snmp Log, but the normal monitors for this node work fine and I can do manual snmpwalk of the OIDs from the server without delay.
From filename IpSlaM.Snmp.Job_[22032].log ,
2012-11-13 13:22:37,837 [STP SmartThreadPool Thread #566] ERROR SolarWinds.Orion.IpSla.Jobs.SNMP.SnmpJob - Error during SNMP poll: Poll timed out (OIDs: 1.3.6.1.4.1.9.9.156.1.1.2.1.8). Device x.x.x.x may be down, busy, or the SNMP credentials are invalid.
Working with support, they had me add the server info manually to the VoipCCMMonitoring database table then it succesfully gathered some CDR records and they are appearing under Voip Search, but shortly after it was working for a bit now it is not picking up any new CDR files from the SFTP server again.
From my understanding, the CDR polling job works like this, is this right?
1) Solarwinds does SNMP query to get Cluster name and if this SNMP query succeeds it goes on to step 2
2) Solarwinds does AXL query to get the Cluster Node value and if both steps 1 and 2 are successful, step 3 is done
3) Solarwinds collects the CDR files from the FTP / SFTP server (only if steps 1 and 2 are successful).
Any ideas on how to correct these issues?
