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All SLA operations report 0?

We have been struggling with IP SLA for a bit and after a rebuild of the server it still is not working. Added several VOIP sites and routers and it appered to be working (reports jitter, MOS, etc) but after time all values go to 0. SLA Manager is running but not reporting anything. I restart the plugin module and it starts work again...until it stops working a few days later and I have do restart the module again. Any ideas?

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derhally

From your description I would recommend opening a support ticket. If you could also send the diagnostics when you open the support ticket that will help case move a long quicker.

If you already opened a ticket please let me know your case number.

srossen

Ticket just opened, will update post when resolved.

srossen

For anyone doing a search with a similar I am still having this issue. Ticket has been open pulled multiple diagnostics but no resolution yet.

macnugetz

srossen-

Sorry for the delay in responding; this one took some investigation. This is indeed a bug, and we have logged it for a fix in a future release. Have you tried restarting the SolarWinds Orion Module Engine service (not sure if that's what you meant by 'plugin module' in your original post)? This may serve as a workaround until we can get the fix implemented.

-Craig