Storage manager and Netapp : no DFM Server

Bruno_BRANCHUT

Hello,

I have a cluster netapp FS3240

I try to connect Storage manager to a Netapp controller in native mode, i have no DFM netapp licence and server.

I have configure Storage manager agent service with adequate crendentials authaurized to netapp shares

Trusted hosts is "*" in netapp.

I try with netapp root credentials, but no data are collected.

Please help if possible

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danielleh

Bruno,

If you will please open a support ticket for this issue and post back here with the case number and any solutions you receive from support. Posting back here with this information is greatly beneficial for the community to refer back to if they are experiencing this same issue.

Thank you, sir!

DanielleH

wilcover

Hi,

I have a customer with the same problem.

We want to analyze files from the netapp shares, but no files are found. The security is set as global admin on netapp.

Is there a document or description available with requirements and instructions for netapp itself. i do not mean the storage profiler instructions, i have those but the instructions and release versions of netapp.

HolyGuacamole

This should help

wilcover

Thanks, but actually i already found that page.

Are there also NetApp documents, instructions for configurating the netapp application so that storage profiler can connect with netapp. so that storage profiler can read the files on the shares thrue netapp administrator?

bmrad

File Analysis depends on share, directory and file level permissions. An agent will try to connect to the shares and then get the file meta data, if it can't access the shares or the files, it will not work. You must run the agent as user that has access to the shares or files. You can test this by logging into the server as the same user and seeing if you can access the files.

Brian