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How does chat work?

shawns

I have tried to chat with the end user, but they do not see the chat session I have started.

Perhaps I am doing this wrong? I click on the chat icon on the tool bar and begin typing.

Where am I going wrong?

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Accepted answers

All comments

rob.hock

Particularly if the agent on the remote machine was upgraded from a previous version, try to remove and reinstall the agent.

cburgess

Shawn, I have noticed, as well as other users, that the Chat Windows on the User side sometimes opens minimized or behind other windows and the user does not see it. What I have done is initiate a remote control session, then click the chat icon to open the chat dialog box. If it is minimized on the user's PC I maximize it so they can see it, then begin chatting with them. Have you verified that the chat windows does not open at all on the user's PC?

macnugetz

That doesn't sound right. If you're not seeing the chat window open at all then please open a support ticket.

-Craig