HTTP Error 500: When logging in for the first time every morning.

swebster

Has anyone experienced a similar issue?

Every morning, when I attempt to log in to the SolarWinds web console, I can reach the login page without issue. However, when I click "Login," I receive an HTTP Error 500.

The only workaround I’ve found is the following manual process:

1. Shut down the SolarWinds server

2. Restart the SQL server

3. Bring the SolarWinds server back up

4. Manually start all SolarWinds services

Restarting the SolarWinds server alone does not resolve the issue; SQL needs to be restarted, which makes me suspect this is more of a SQL-related problem.

There are no resource spikes (CPU, memory, disk, or network) on either VM that would indicate a performance bottleneck or crash.

Two recent changes may be relevant:

• SolarWinds was upgraded to version 2025.1

• Both the SolarWinds and SQL servers were migrated to a new domain

However, the issue didn’t appear until this week, and both changes were made at the beginning of May, so I’m not convinced they’re the cause, but I wanted to mention them in case they’re relevant.

If anyone has experienced a similar issue, especially after upgrading or migrating domains, or has advice on how to isolate the root cause, I'd really appreciate the help.

chad.every

This is definitely not normal behavior and not a trending issue we've seen in 2025.1 (or other versions). I would recommend opening a support case to further investigation.