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Having long AD account logins...

We have been having long AD account logins for about 6 months now... We are not aware of any changes within our environment that could be causing this... Within reason...

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Although, We have decommissioned 2 AD servers (running 2016 or older) and stood up 2 new DC's running 2022 server... Sadly the 2 people with the historical knowledge of Solarwinds system and older DC's left about 1 year ago... So we are trying to connect the dots on how they are talking to each other..

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To check against this long login... We have tried the Local admin account for our Solarwind system and it responds and logs in with the expected quickness.. When we log in using our AD accounts we get about 1.5 to 3 minute delay before it brings up the dashboard...

- My team consists of 5 people
- - only maybe 2 people are usually logged in at a time.
- - We do have system running a NOC view on a TV
- We are running 2025.1.1 (Locally Hosted)

In the "OrionWeb.log" we do see that it may be trying to authenticate against 2 of the domains in our AD Trust....

2025-04-23 08:11:41,592 [306] (0) WARN  SolarWinds.Orion.Web.Authentication.Windows.DirectoryServices - (null)  Can't connect to domain 'xyzCounty.Local': System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
   at System.DirectoryServices.DirectorySearcher.FindAll()
   at SolarWinds.Orion.Web.Authentication.Windows.DirectoryServices.<>c__DisplayClass11_0.b__1(TrustRelationshipInformation domainTrust)
2025-04-23 08:11:41,826 [111] (5) WARN  SolarWinds.Orion.Web.Authentication.Windows.DirectoryServices - (null)  Can't connect to domain 'ci.a-city.tx.us': System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.DirectorySearcher.FindAll(Boolean findMoreThanOne)
   at System.DirectoryServices.DirectorySearcher.FindAll()
   at SolarWinds.Orion.Web.Authentication.Windows.DirectoryServices.<>c__DisplayClass11_0.b__1(TrustRelationshipInformation domainTrust)
2025-04-23 08:11:42,045 [221] (5) WARN  ASP.global_asax - (null)  Long request time: [url:https://solarwinds.ci.killeen.tx.us/Orion/Login.aspx][time:48318ms]

Is it possible to make it so that it doesn't try to Authenticate against Domains in our AD Trust?

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Comments

JerryJHC_A

We experienced the same issue, and after consulting with support, this is the way to resolve it:

RDP into the Main Polling Engine
Open the SolarWinds Database Manager
Click on the "Add Orion Server" button
Locate your SolarWinds Database (the highlighted DB)
Right-click on it and select "New Query…"
Run a query on the WebSettings table and check if the setting UseNewGroupMembershipManager exists. If it does not exist, create it with the value False.

UseNewGroupMembershipManager