Hello Team,
I was told by network team that they are receiving false alert on one of the interfaces even if the interface is up since 5 to 6 days. how to check this and resolve the issue?
Its for the BGP Neighbour down alert.
Thanks
Sriram
Hi Sriram,You've not given us much information of the problem, but if your environment is anything like ours the alerts are coming from BGP ports are configured but unused. Ask the network team to place them in Admin down state, to stop the "false" alerts.Or give us a bit more information on the issue
Hello @yaquaholic
Thanks for your email. Actually, there is a node which has been configured for BGP alert and the status of that node and Neighbour is up and the node never went down. However, i was told that they did receive an alert from solarwinds that the node was down. When i checked the Audit and events dashboard on that specific date and time i do not see any alert got triggered. How to overcome this type of false alert which gets triggered even though the node and Neighbour is up.
So was it an Interface alert, Node alert, or BGP alert? Do you know the exact alert that triggered and it's trigger conditions? I typically put the alert name at the bottom of the email that gets sent out to avoid any confusion. "This alert was sent by $<alert name>, this helps you, the admin, track down behaviors like this. SolarWinds wont just shoot an alert out if nothing matched the condition, so I would be curious to see what the alert trigger conditions are for the alert that sent the false positive. Understanding first if it's an alert for a BGP Neighbor down, Interface Down, or Node down, alert will help clear the picture up for you.
There's probably a logic built into the alert that triggered that may not be exactly what you are expecting if it is really firing off unexpecting alerts, but without understanding the details of the situation it's hard to offer recommendations on this.
Hello @jere557
Thanks for your email. The alert is for BGP Neighbour down alert.
