Auto Acknowledge Alerts

arnabmk

Hello, 

We have a list of alerts which are INFORMATIONAL messages and don't need any acknowledgement by our NOC team. These automatically create an Incident in our ticketing system. Is there a way to auto acknowledge these alerts? Maybe an action in the alert trigger action?

Thanks,

Arnab

jere557

Right off the bat I can't think of a way to disable acknowledgements per alert without trying some SDK magic.  There is this article which has a couple ideas, including passing the acknowledge alert URL variable to let you ack it quicker. Alert Acknowledgement - Auto Acknowledge - Forum - Network Performance Monitor (NPM) - THWACK

But... do you need to have these as alerts? usually alerts like this just make more noise then benefit.  Could you replace these one off alerts with a daily report that shows how many times this event happened?  If someone isn't taking action on it, I don't want it as an alert.  You could also update the specific alert to remove the hook that creates a ticket in the ticketing system, so it just shoots an email or logs it in the NPM event log.