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Experience with Service Graph Connector for SolarWinds

Our company is about to implement the Service Graph Connector for SolarWinds, and I wanted to reach out to see if anyone here has already integrated this tool into their organization.

If you’ve used it, I’d love to hear about your experience, especially regarding the impact of letting ServiceNow take over the alerting for SolarWinds. Are there any pros and cons that we should be aware of as we move forward with this integration?

Thanks in advance for your insights!

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HerrDoktor

From what I read it has not been updated to reflect the SWIS Port Changes to Port 17774, so I am guessing the integration will most likely not work out-of-the-box but you need to tweak it.

having said this, I would rather do the integration manually via MID Server and custom REST calls. This will require some work, but in the end you then „own“ the code and can make changes as needed.

wayne1022d

Any thoughts on configuring SW as the data collector for SNOW, with SNOW serving as the alerting/ticketing engine instead?

HerrDoktor

I am pretty agnostic about this. Whatever you pick as your „source of truth“ is the tool that needs to have proper „data hygiene“.

if you do „network discovery“ in SWI you need to make sure you reach all your devices, they are configured correctly etc.

Mostly you will have devices in SNOW, if you also have your purchasing process set up there. So mostly I am leaning towards SNOW being the source of truth.

alerting/incident management integration into SNOW is built into SWI and works OK.

if you want a deeper discussion about this and possible coding of sync scripts, we offer consulting services. Just reach out.

cheers