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Can I manually add service tag field for managed nodes?

Hello. On some of our devices like Cisco and Juniper routers & switches, the "Service tag" field in the node details page populates with the serial number of the device. This allows our ServiceNow integration to pick this up for our CMDB Inventory. But for one specific type of device, Silverpeak Edgeconnect routers, the "Service Tag" field does not populate and stays blank! I am wondering, can I just add that in manually and fix it that way? I know it will be a little bit of tedious manual work, but we do not have a gigantic environment that would be too difficult.. under 100 routers.

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joshfoxbuckeye

You would have to create a custom property called 'service tag' or something like that and then manually populate them. Alternately, you can create scripts that will use the Orion API to update this field, but you would have to create a method for capturing each device's service tag in order to populate it.