Request for suggestion on alert email notification

Here’s a corrected version of your text:

Hi Team,

Greetings! I hope you are doing well.

I am reaching out to seek your help and suggestions regarding email alert notifications. Please see the snapshot below, where you can see two different emails for two separate device alerts received on different dates: one for a reachability failed alert at 5:09 PM today, and another for November 19. At the same time, we also received a reachability issue resolved alert at 5:17 PM today and another on November 19.

However, we are receiving these emails separately, instead of as an email thread under the original reachability failed alert. Is there a way to fix this so that the resolution alert appears under the original failed email?

As per my knowledge, this is happening due to different subject lines. If I don't change the subject line, it should appear as required. Please correct me if I’m wrong and suggest a possible solution for this.

Let me know if you need further adjustments!

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Comments

vinay.by

This is a configuration that needs to be done on your mailbox (based on what mailbox you are using), it has nothing to do with SolarWinds.

Different subject lines are because of subject mentioned on trigger and subject mentioned on reset. From what I have understood I am assuming you just need a counter increase in your mailbox for the same device. If that is what it is then you are right its because of the rule on the mailbox plus subject as well - if subject is not the same based on your rule it will pop in as a separate mail.

Hope this helps.

ImNishat

We are using Gmail, can you guide me the necessary settings if you remember.

It not looks good and easy to understand for user, if I did not change the email subject line as per the current status of nodes.

vinay.by

I don't really use gmail much but there was something called as Conversation view in the past which did this, later they made changes to it as well (not sure if it stills works the way you want it to, but pasting few links below which might help you) - I honestly dont know if this even exists anymore

http://support.google.com/mail/answer/5900?hl=en

Google Workspace Updates: Threading changes in Gmail conversation view

ImNishat

Thank @vinay.by

I have checked both the URLs, but it's not meeting my requirements. Checking some other solution, thinking to open a ticket for this with SolarWinds support team.