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Create a Ticket in ManageEngine from SolarWinds alert using API

Sam2025

Hi Tech Gurus,

Please guide how to create a Ticket in ManageEngine from SolaWinds alert using API ?

Use Case: Create a ManageEngine Ticket when Warning Alert turn into Critical.

Thanks in Advance

Regards

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marcrobinson

Here are some links to point you in the correct direction.

Send a GET or POST request through HTTP or HTTPS in the SolarWinds Platform This will send a post request to the SDP instance. Fill out the body section with the appropriate information based on the SDP api fields that you need.

To create or add a request in SDP - this looks like the relevant section: Request - REST API - User Guide

Sam2025

Thank you for your reply & sharing manageengine sample code.

Need to know, a sample code to be pasted in the SolarWinds "Body to Post"?

blbrewer

curl.exe -X POST -H "Authorization: auth-key [AuthoriztionKey_From_Freshservice]" -H "Content-Type: application/json" --data "{\"resource\": \"${N=SwisEntity;M=Name}\", \"metric_name\": \"${N=Alerting;M=AlertName}\", \"message\": \"${N=Alerting;M=AlertMessage}\", \"description\": \"${N=Alerting;M=AlertDescription}\", \"severity\": \"up\", \"node\": \"${N=SwisEntity;M=Name}\", \"occurrence_time\": \"${N=Alerting;M=AlertTriggerTime}\"}" https://[YourCompany].alerts.freshservice.com/integrations/5258/alerts

You will need to get the actual AuthoriztionKey from Freshservice and update the URL for your integration.
Do the field mapping in Freshservice.
Have curl installed on the Solarwinds server