SolarWinds NCM Connector For Cisco Smart Advisor - Policy Falsified?

Hi,

I've searched for previous topics, and the two that I saw did not have any replies, so I'm going to see if anyone is able to help.

We recently downloaded SolarWinds NCM Connector For Cisco SmartAdvisor. I am able successfully test connectivity and receive the "Success! Connected to NCM Server".

However, when I click the Search button after filling in the Customer Details information, another box pops up asking for the same information. After I confirm it matches what Cisco shows, I receive the error "Policy Falsified".

Has anyone been able to remedy this? Surely there are other SolarWinds customers using this product.

Thanks!

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Deltona

SolarWinds NCM Connector for Cisco SmartAdvisor needs access to https://wsgx.cisco.com/
At the time of writing this, the URL returns the following error: Http/1.1 Service Unavailable

mohit.kumar301

I also received the same error in start which got fixed post applying required permission to CCO ID> you should have smart net total care subscription on CCO ID.

mohit.kumar301

Till last month, it was showing service unavailable. now this URL is not accessible. Is there any kind of modification being done as i am able to use Smart connector.

Twaigs

Hi k_barton,

The "Policy Falsified" error usually stems from mismatched credentials, permissions, or network issues.

Ensure customer details match Cisco’s records.
Confirm account permissions for SmartAdvisor access.
Update to the latest NCM Connector version.
Check firewall settings and review logs for clues.
Contact SolarWinds or Cisco support if the issue persists.

Hope this helps!

Best,

Orion Depp