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SolarWinds - ServiceNow Integration Issues

"1.Whenever the issue reoccurs new ticket to be created in ServiceNow"
"2.Reset condition to be 30 minutes but when updated it in reset condition , the alerts are active from more than 30 minutes."
"3.Variables details required for different types of nodes and interface, WLC, Wireless."
"4.Can we enable to 2 ServiceNow instances at the same time ( Development and Production)."

Kindly help me in sorting the listed issues.

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vandu

Team

Can anyone help on this

adam.beedell

Might need to reformat these as questions

4) Is "Yes that's fine"
2) is either the alert is wrong or the server had an issue during it's reset, clear the alert triggered instance and set up monitoring for looking for that sort of thing if so.