Really Weird Atlas Map Issue

Howdy folks, I've got an issue that's left me scratching my head somewhat.

We're trying to update our Atlas map with two new nodes, a pretty simple task you'd think.

The problem however is that any nodes that are added to our existing map show up with a grey unknown status, as shown below.

The existing nodes that were added to this map previously however work properly.

The even stranger part of the problem is that I can create a new map and add nodes to it and have those nodes work. However, if I copy nodes from my existing map to that new map, those copied over nodes will show up in grey (as shown above), and then every other node that gets added to the new map will ALSO be grey.

When I'm in Network Atlas, all of the nodes show up properly as well. So I'm not even sure where to start troubleshooting this issue.

Any help would be greatly appreciated!

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rotto923

I ran into this same issue and was given a band aid workaround fix but if you add new objects you'll need to repeat these steps. Ultimately I was told it would be best to move to the modern dashboard. Am running 2024.1

1.) Navigate to this location on your Primary polling engine or Additional Web Servers: C:\Users\SolarWinds Orion Application Pool\AppData\Local\Temp\SolarWinds\NetworkAtlas\Orion\SolarWinds\NetworkAtlas\Maps\Orion\localhost

2.) Sort by "Type" and select all the .mapcache files.

3.) Delete these files.

4.) Refresh the website, which should rebuild these files

Hope this helps.

MulattoTech

-- UPDATE --

I was able to resolve this issue by simply saving my existing map as a new map with a different name.

Everything works when I do that and I'm also able to add new nodes without them turning grey.

Thanks everyone!

stuartd

Just seen this and your fix to the issue.

We experienced this a while back and scratched heads for ages before we gave up and just re-created the Network Atlas map.

That said, I encourage you to start moving all your maps to Orion Maps [or as SW like to call them, Intelligent Maps] as NA is under a deprecation notice and could disappear anytime soon.