No Web Setting with name "ForcedSMTPClient" found.

Question

I am getting this Event notification after changing the "Select which user account limitations should apply to the report schedule" under advanced settings in Edit Report Schedule:

Sending the email to solarwindsnetwork@tryus.com with subject Monthly Internet Link Utilization using SMTP Server 10.10.10.151 failed. No Web Setting with name "ForcedSMTPClient" found.

When I try to run the schedule under schedule manager, the schedule fails.

I got no idea where to start looking to resolve this issue.

Kita · Answer

@jagregorio019 ForceSMTPClient should be a value in the WebSetting table.  You can use the Database Manager application to query the WebSetting table to see if the ForceSMTPClient value exists.  If so, running the above query should update the value to native.

UPDATE: Depend on the software version, you should be able to select the Native option through the web console using the following article.

jagregorio019 · Answer

Hi @Kita how do I get there? Could you give us a walk through?

Kita · Answer

@jagregorio019  If you have a support case, please share.  The current workaround is to use the following option to force the native client:

UPDATE WebSettings SET SettingValue='native' WHERE SettingName='ForcedSMTPClient'