Dashboard says websites are down when they're up.

Sparky99

I have website monitors set up on a server. They have been working for months. Within the last week, the websites have been showing up as unavailable on my dashboard (red dot).

Alerts come and say they can't be reached then later say they can. We check the sites and they're up all during these periods.  I go to the monitor page and test the sites (as below).  Sometimes the test connects and sometimes it doesn't.  Even when it does connect, the red dot shows next to the website name (below) and the dashboard still shows as down.

I originally thought it could be that the SW server loses connection to the application server but the node consistently shows as up.  I've tried restarting the sites and restarting the SolarWinds service on the server.  Currently the dashboard shows the sites down for 5 days though they've been up every time we checked and the SW tests (above) have shown they were up at times.

I guess I have three questions...

1.  Why would SW say the sites are down when they aren't.  

2.  Why would the dashboard still show them as down when the test successfully connects.

3.  Can someone offer me suggestions to fix this.

Thanks

marcrobinson

When the solarwinds server reports down, rdp to the polling server and attempt to load the web page from that server. This can be common pain point - the users can access a resource, but the polling servers were blocked. Ifyou have NPM, netpath to the url:port  can be used to validate what solarwinds is experiencing. If the netpath fails at the same time, then I would look at network type issue. If you have more than one polling engine, try to move the monitor to another one and see if it happens again. 

Also, you can enable SAM logging which will contain more detailed data about that monitor. Go to the application instance that is having issues, click edit Application Monitor and enable debug logs. see image

Enable debug logging in SAM lots of detail here about the logging and where to find the logs.