How do I add department heads to view tickets opened by their team members.

PlugKingDru

Hi Thwackers!

I'm using Web HelpDesk and fully adopting more capabilities within the SolarWinds suite this spring.

For now, I have managers who are unable to see tickets their team members are opening and only receive emails on tickets if they are put on CC line.

While they are added to the CC line of the ticket, they only get emails.

If a manager wants to view tickets open by her/his/their members/employees, they cannot get status updates.

Is there a way to provide our internal department managers access to view tickets put in by their team members?

Is this possible?

Thanks, 

PlugKingDru