Troubles / Gettings started with storage resource monitor No response xxx:17777

Hello,

On SolarWinds, when I try to use Storage Resource Monitor to add my NetApp Storage Controler, I have an error

message :

Unexpected Website Error

There was no response from the SRM Service Engine located at "SW138:17777".

How to solve this problem ?

Message: There was no response from the SRM Service Engine located at "SW138:17777".
ErrorSite: SolarWinds.SRM.Common.BusinessLayerFactory.Create
ErrorType: SolarWinds.SRM.Common.BL.SrmServiceException
Stack:
at SolarWinds.SRM.Common.BL.BusinessLayerFactory.Create(String serverName, String port, Boolean throwOnError, Boolean cacheProxy, Func`1 getNew)
at SolarWinds.SRM.Common.BL.BusinessLayerFactory.Create(Boolean throwOnError, Func`1 getNew, Boolean mainEngienOnly)
at SolarWinds.SRM.Common.BL.BusinessLayerFactory.CreateMain(Boolean throwOnError)
at Orion_SRM_Config_DeviceTypeStep.Next()
at SolarWinds.Orion.Core.Web.Discovery.WizardBasePage.imgbNext_Click(Object sender, EventArgs e)
at System.Web.UI.WebControls.LinkButton.OnClick(EventArgs e)
at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument)
at System.Web.UI.WebControls.LinkButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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sum_giais

I'd reach out to support on this one if you haven't already..

What version are you on?

HerrDoktor

Is SW138 the controller or the SolarWinds box?

can you share screenshots how you are adding the NetApp?

thanks

xtraspecialj

Did you get this fixed? I'm having the exact same issue any time I try to go to a storage device's details page or if I try to edit the properties of a storage device from the Manage Storage Objects page. I know I can put a support ticket in, but that's such a long and aggravating process.