2020 keeps on proving the old adage, “It gets worse before it gets better.” We still seem to be in the “worse” stage. If you’ve been paying attention to the news—and I don’t blame you if you’ve been taking a break for sanity’s sake—you might have noticed (in addition to the reports about the pandemic and social issues)…
There’s an old joke that goes something like this: back in the days of vaudeville, comedy acts were all the rage. This young guy wants to get into the business, but he’s not sure his act is good enough. He knows all the great comedians of the time would put on a gorilla suit, and the audience ate it up. So the first time…
I really liked this piece by my SolarWinds® associate Brandon Shopp discussing how agencies remain firm believers in hybrid environments, but they face several obstacles. “Cloud-first” has been a government imperative for many years, but the pandemic usurped this strategy, making “cloud-now” a priority. The results have…
I really liked this piece by my SolarWinds® associate Brandon Shopp discussing how the right tools and plans can be leveraged to ensure successful network operations. The global pandemic continues to fluctuate, but the reliance on IT services and teams to support service continuity in the public sector remains steady. To…
Here’s an interesting article by my colleague Brandon Shopp discussing impacts from the pandemic and recommendations on improving the remote worker experience. One of the business consequences from the pandemic—increased remote working—is causing technology challenges across most industries, including the public sector.…
June has been busy! With the new database stuff (check out Kevin and Tom’s work below), Geek Pride Day, and International Women in Engineering Day, we’ve had some fun. Summer is just kicking off, though, and there’s more to come. Hopefully, you’re all enjoying some much-deserved vacation time—even if it’s staycation…
We’ve reached the final piece of our five-part series, and while I’m sad to end it, I hope you or your DBA teams have learned enough to move forward with the Information Management Maturity Model (IMMM). Although there are five steps to this model, several DBAs stop at the fourth. It’s common for large organizations to…
Welcome back! We’re nearing the end of our five-part series, and I hope you’ve gotten the information you need as a DBA to mature your business. In this part of the series, we’ll discuss Level 4 and the importance of servicing customers and teams with the skills acquired in levels one, two, and three. Starting from a place…
Welcome back! As we enter the halfway point of this five-part series, we’ll discuss Level 3 of the capability maturity model (CMM) and the role it plays in helping DBAs grow their organization and increase the functionality of their business. By now you should be familiar with the definition of CMM and the Information…
Do you often get complaints from customers about the amount of time it takes to reach a support technician? What steps have you tried to overcome this issue? * Round-the-clock customer service * More technicians * Automation of customer service operations using a help desk or a ticketing tool. You can improve the…
It looks like you're new here. Sign in or register to get started.