TL;DR: I talk a lot about how upgrades have gotten better from a customer perspective. But the gist is you should upgrade because it’s free, there are fewer technical barriers, you get bug fixes, performance improvements, new features, and higher scalability. Go to your Customer Portal and get the new versions now. For…
FEATURED EPISODE: Creating Custom Reports within SolarWinds Service DeskJune 16, 2020 Tracking performance through reports is a key component of continuous improvement in IT service management. Watch this video to learn reporting best practices in SolarWinds Service Desk.See More Videos
As monitoring professionals get comfortable in this new age of observability, log monitoring and management—once an afterthought for monitoring folks even as it was the primary source of truth for security folks—has become even more important. In this session, we'll explore log management and analytics solutions both…
FEATURED EPISODE: Leveraging the Database Performance Analyzer APIJune 23, 2020 The RESTful API for Database Performance Analyzer is an incredible time-saver if you are working in an environment where databases go in and out of production. You can easily hook a pre-existing automation job directly into the RESTful API and…
The SolarWinds Product team would like to get your thoughts on alert, incident, and on-call management via our online survey, which should take approximately 5 minutes to complete. The first 25 respondents who fully complete the survey will receive a US$25 Amazon Gift Card. All respondents will earn 2000 THWACK points for…
FEATURED EPISODE: Setting up Categories in SolarWinds Service DeskJuly 7, 2020 Setting up your categories and subcategories in SolarWinds Service Desk is one of the most important parts of configuration. Watch this video to learn some best practices to set up your Service Desk for success.See More Videos
Over the past decade, organizations have moved to the cloud or hybrid IT implementations, with 74% of enterprises leveraging a hybrid cloud model today. Combined with the influx of modern, microservices-based applications mixed with legacy applications and the increased dependency businesses have on IT to be successful,…
FEATURED EPISODE: Building Automation Rules in SolarWinds Service DeskJuly 14, 2020 Automation continues to be a major trend in IT. Whether it's a small rule to send all hardware issues to a specific queue or a large rule which routes through several stages, automating as much as possible reduces the chance of human error.…
We call them Technology Briefings or Tech Days, and the SolarWinds Government and Education team has held them for many years. They originated in 2014 as physical events in the San Antonio area, where we have a good number of military customers. We’d send our senior sales engineers from Austin to spend the day with…
The SolarWinds Product team would like to get your thoughts on AIOps—artificial intelligence for IT Operations. Your feedback will help the team better define the problems we can solve for you using AIOps. Artificial intelligence for IT operations (AIOps) is an umbrella term for the use of big data analytics, machine…
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