Workflow within an IT team often involves both separation and coordination between management-related tasks and those performed by other team members. Within a config change approval system, for example, a manager might set the policy and strategy based on which team members make changes to their assigned areas of the…
How many times have you received a call from an unhappy user about poor call quality? If you’ve deployed any kind of VoIP system, then the answer is probably more than you want. Unfortunately, up until this point, there has not been a good way to troubleshoot poor VoIP performance without using invasive network probes or…
I’m sure by now you’ve heard the constant buzz about hackers targeting vulnerabilities on your system. You’re probably nodding your head now and saying “Yes, but what are some of the most common targets?” Well, to answer that question, one of the most common targets is actually end-user applications. Yes, you heard it…
If you've never attended VMWorld I highly recommend it. I was fortunate enough to attend last year and I was blown away by the energy and passion of the vendors and attendees. VMWare's labs were some of the best I've ever seen at a tradeshow and the breakout sessions were phenomenal. This year, VMWware has narrowed the…
If you have not already started you IPv6 transition planning, now is a good time. Think of where your business will be in 3 years, and how you'll interface with the rest of world. This will provide a clearer picture of the action that is required. Once IPv4 gets depleted, you will still be able to communicate with all…
I had the pleasure of interviewing Sean Ackerman on why he decided to go with Server & Application Monitor. Sean is an Infrastructure Engineer who works in the insurance industry. JK: Tell me a little about your IT environment. SA: Our infrastructure is 70% virtualized. We have about 3,000 VMs, excluding our VDI…
Figuring out what's where, right when you need to, can be a real horror without the right tools. We've all been there and it's a pretty darn scary place to be. Not too long ago I was working with a company here in Austin and we started seeing unauthorized, virus, and spyware infected PCs showing up on the network. There…
There are a few select tools created and designed solely for the purpose of backing up Hyper-V virtual machines. If you are a service provider rolling out one or more new Hyper-V servers in a new environment, or if you just want to evaluate new tools designed just for Hyper-V, re-visit this post regarding the How To's and…
Today, SolarWinds introduces DameWare Remote Support, formerly NT Utilities, version 9. This latest release adds some exciting new features that enhance DameWare’s already powerful remote support tools. What is Remote Support? Remote support can be broken down into two categories: remote administration and remote control.…
This week Infoworld published an article on the "Dirtiest Jobs in IT". When Dan, the author of the article, called me to talk about the story I got really excited because I have some strong memories (notice that I didn't say fond memories) of some really dirty jobs I've done. Most people think that being a network engineer…
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