Best Of
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Automation with Related Items
Would like if there was a way to have child tickets automatically related to the parent ticket. Use Case - On some service requests, we have secondary (child) tickets get popped for other teams to pe…5 -
Add Ability to Track Time on a Task
It would be nice to be able to track time on tasks, and then have that time also added back to the original ticket/change that the task was assigned from. This would allow you to see how much time ea…7 -
Re: June THWACK Mission: Mission Accomplished & Winners Announced!
WOW, Massive thank you to the THWACK team. I genuinely never win anything, so seeing my name next to Prize 1 made my day. Really appreciate the effort that goes into these community missions, Looking…5 -
Fully customizable Change states, including deleting/removing default states, and changing colors.
We are implementing change management at our place, and our consultant has definite ITIL-based ideas on what states should exist and what should not. I was able to make it work with what we have, but…7 -
SolarWinds Platform and Products—Version 2026.2 is Now Generally Available!
We’re excited to announce general availability for version 2026.2 of the SolarWinds® Platform, SolarWinds® Observability Self-Hosted, and the Orion Network and Systems modules. Version 2026.2 is now …6 -
Web Help Desk - Request Type Category Search
This idea is to provide clients a way to freely search and locate Request Types when submitting new tickets within SolarWinds Web Help Desk. This is for the client side of the help desk and although …34 -
NPM Support Ubiquiti Networks for Pollers SNMP
NPM Support Ubiquiti Networks for Pollers SNMP48 -
Ubiquiti Wireless support
I know Ubiquiti support is challenging, but I would like to see wireless support for Ubiquiti wifi ap's.44 -
Extending duration of timing out of SSO for mobile app
The mobile app currently requires users to re-enter their SSO credentials every 24 hours, which creates unnecessary friction and users are not likely to adopt. We would like the ability to configure …5 -
We need a more user friendly method of removing 'unknown' access points
We have thousands of thin wireless access points on our estate, connected to Cisco 5500 WLCs We DO NOT want to enable the functionality that automatically removes access points with a status of '…23
