percyplant ✭✭✭✭✭

  • Re: 12.8.3 HF3 Deployment

    percyplantpercyplant
    that sound like a config issue - create global tech group and place everyone (or who every is needed) in it and align it those Request Types..

  • Re: 12.8.3 HF3 Deployment

    percyplantpercyplant
    BTW once a ticket is viewed by a tech or client and then saved the status Type will be set. If it was NULL it will display the first Status Type in the list for the ticket, even though it set to NULL…

  • Re: 12.8.3 HF3 Deployment

    percyplantpercyplant
    If you know the ticket numbers that are missing. Can you look in the DB to see what the Status Type ID is set to for that ticket? If it's NULL then It might be a bug, which has still not been fi…

  • Re: Save and exit

    percyplantpercyplant
    Yes you can - sort of... While you press the 'Save' or 'Save & Email' buttons, hold the SHIFT key on your keyboard, and the ticket will save and exit of out the ticket. You ca…

  • Re: Email Not processing- Auto Foward

    percyplantpercyplant
    Move those emails out of your inbox to another mailbox folder. Confirm the changes within WHD. Then move the emails back into the main mailbox. Your emails will then be processed and turned into tick…
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