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Re: Web Help Desk WHD full history report
I did it for something internally recently and found that I got what I needed by doing a search with no criteria. Then I held shift while clicking the "select all" square at the top left, t…1 -
Re: 12.8.3 HF3 Deployment
I like this "solution". Thank you for sharing.1 -
Re: How can I update existing tickets with approval processes when the approver has changed
I am able to override the Approval as a WHD admin. Then I change the request type to one that does not have an approval process attached, and then change it back to the original request type, trigger…1 -
Re: 12.8.3 HF3 Deployment
I heard back on my SW ticket today and the timeframe for the next patch doesnt look promising. I was asking for a rough date to determine if we wanted to roll back or not adn was told that while they…1 -
Re: 12.8.3 HF3 Deployment
In my experience, the only ones that have been missing fromt eh tab are ones that are assigned to a tech outside of the normaly assigned Tech Group. For example, a desktop support tech has a ticket a…1
