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Re: Ability to block/disable ad-hoc change requests.
This has been implemented with a restriction scope, allowing you to create a restriction to Create Changes with scope Ad Hoc for a given role:1 -
Re: Automated reminders for approval requests
Just this morning, we had another situation where an approval was still sitting after weeks, so a user's access card did not get programmed. My agents have hundreds of tickets a week, and babysi…1 -
Re: Add Notification Reminders for Approvals
Surprised this is not more voted-on. One of the biggest frustrations my team has is that tickets get stuck in the approval status all the time as supervisors miss the mail, etc. A routine reminder or…1 -
Why are custom form logic not being used when converting an incident to a service request?
When we are converting an incident to a service request, I would think it makes sense for the same dynamic form logic to be used in the form displayed to do the conversion. As things stand right now,…2 -
Re: Service Catalog Process Task List
I am intrerested in this "adds comments automatically" business. I have asked for a process type for this. Do you use a process integration to accomplish this with a SOAP call or something?1
