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Re: Where Do IT Pros Lose Time Between Service Management and Resolution?
I think that you will be very pleased w/ WHD for that purpose. One of the things I love about WHD is the fact that once you tie it to an E-Mail address, it works very smoothly (ticket submission, upd…2 -
Re: Where Do IT Pros Lose Time Between Service Management and Resolution?
A real life example of this is when I took over my team as IT Ops Mgr 3 years ago, we used "willy nilly" homegrown helpdesk systems that were sorely lacking in several areas (accurate metri…2 -
Re: Four Easy Ways to Create a Chaos-free Help Desk
I would add #5 - Train your user base! I once read a quote that went (paraphrasing) COO asks CIO "What happens if we train our users, and they leave?" CIO asks COO "What happens if we …1 -
Re: Orion Alerts to SMS
@hansons If you log into your network monitors, then click Settings in the upper right Then click Configure Default Send E-Mail Action All you need to do then is enter the phone numbers you want t…1 -
Re: Pros & Cons of encrypted (bitlocker) removable media and LEM
Hi silverbacksays, I have tested this for about a week now, and can confirm that once the media is encrypted, LEM can no longer see events on the device short of insertion and removal. Our team has d…3
