bvondeylen

12

View Asset History from within a Ticket

0 views 2 comments 12 points Most recent by curtisi June 2023Web Help Desk (WHD) Feature Requests

9

Notification of Scheduled Tickets

0 views 2 comments 9 points Most recent by meyekell September 2022Web Help Desk (WHD) Feature Requests

Reports > Average Open Time

Answered ✓ Closed 1.6K views 7 comments 0 points Most recent by aakhibsyed October 2021Web Help Desk (WHD)

Need to split a Merged Ticket

Answered Closed 2.2K views 2 comments 0 points Most recent by scuba19 July 2021Web Help Desk (WHD)

Default Ticket Type

Answered ✓ Closed 1.3K views 5 comments 0 points Most recent by kenk55 July 2021Web Help Desk (WHD)

WHD 12.5 Dashboard

Answered Closed 234 views 2 comments 0 points Most recent by Aakhib July 2020Web Help Desk (WHD)

Is there anyway to auto escalate a ticket based on Time Assigned?

Answered Closed 337 views 2 comments 0 points Most recent by jdmartel July 2020Web Help Desk (WHD)

8

Contracts

0 views 1 comment 8 points Most recent by kfletcher June 2019Web Help Desk (WHD) Feature Requests

14

Fix JAMF Asset Discovery for Mobile Devices

0 views 3 comments 14 points Most recent by cmdrthisk April 2019Web Help Desk (WHD) Feature Requests

iOS App (Web Help Desk Mobile 1.7.0)

Answered Closed 385 views 2 comments 0 points Most recent by typhoon87 March 2019Web Help Desk (WHD)

Asset Inventory

Answered Closed 357 views 3 comments 0 points Most recent by michelle.mcconnell December 2018Web Help Desk (WHD)

Approval Process

Answered Closed 214 views 1 comment 0 points Most recent by quiglax November 2018Web Help Desk (WHD)

13

Streamline Asset Reservations (Loans)

0 views 2 comments 13 points Most recent by clarkep September 2018Web Help Desk (WHD) Feature Requests

Tickets PDF and Custom Fields

Answered Closed 133 views 1 comment 0 points Most recent by bvondeylen August 2018Web Help Desk (WHD)

JAMF Asset Import for iOS devices

Answered Closed 155 views 1 comment 0 points Most recent by bvondeylen July 2018Web Help Desk (WHD)

CMDB for Contracts, Software, Services, etc

Answered Closed 625 views 6 comments 0 points Most recent by kellytice March 2018Web Help Desk (WHD)

Problem Ticket Issue

Answered Closed 194 views 4 comments 0 points Most recent by bvondeylen March 2018Web Help Desk (WHD)

JAMF -> WHD Inventory

Answered Closed 383 views 2 comments 0 points Most recent by bvondeylen March 2018Web Help Desk (WHD)

Is there a way to create a Child Ticket on an existing Ticket?

Answered Closed 1.1K views 7 comments 1 point Most recent by eber123 March 2018Web Help Desk (WHD)

Add CC to Child Ticket through Tasks

Answered Closed 162 views 1 comment 0 points Most recent by justin.gray February 2018Web Help Desk (WHD)

Client Name on Child Tickets

Answered ✓ Closed 139 views 1 comment 0 points Most recent by bvondeylen February 2018Web Help Desk (WHD)

Default Priority

Answered Closed 638 views 3 comments 0 points Most recent by fluffy_midnight January 2018Web Help Desk (WHD)

Link to a FAQ

Answered Closed 773 views 11 comments 0 points Most recent by bvondeylen January 2018Web Help Desk (WHD)

SMS or Slack instead of Email

Answered ✓ Closed 699 views 4 comments 0 points Most recent by nathanseaton January 2018Web Help Desk (WHD)

7

FAQ instead of Requests

0 views 0 comments 7 points Most recent by bvondeylen January 2018Web Help Desk (WHD) Feature Requests

Problem vs Incident

Answered ✓ Closed 993 views 7 comments 0 points Most recent by eber123 January 2018Web Help Desk (WHD)

18

1st Response Time

10 views 4 comments 18 points Most recent by rodegard January 2018Web Help Desk (WHD) Feature Requests

8

Discovery Tool for Chromebooks

0 views 0 comments 8 points Most recent by bvondeylen December 2017Web Help Desk (WHD) Feature Requests

Need help in upping a Feature Request

Answered ✓ Closed 170 views 1 comment 0 points Most recent by fluffy_midnight December 2017Web Help Desk (WHD)

5

Intelligent Incidents / Problems

0 views 0 comments 5 points Most recent by bvondeylen December 2017Web Help Desk (WHD) Feature Requests

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