zboren

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  • Pulse one up vote Thinking down the line if there are 10's of thousands of canned responses: - add option for shared pool of techs responses or individual based techs responses to choose from. - add options to group by Request Type, Location, Department, Tech Group, editable custom categories, other ? - add option to…
    in Canned or Template Based Responses Comment by zboren January 2020
  • You can however make use of the API built into WHD to create a "read only" user interface using Tech (API Key). REFF: APIGuide http://documentation.solarwinds.com/archive/pdf/WHD/WHDAPIGuide.pdf EX: - A series of web pages pulling information a technician has access to. This helps us to quickly deploy help to people in the…
    in View only mode for ticket details ? Comment by zboren February 2020
  • kgentile wrote: Sorry I'm pretty new to all this. I setup the API to connect WHD to an internal webform. Got everything working pretty well - but every ticket says I'm the creator. I want the client to be the creator - but I don't see where to change this. Can someone help? I have been doing some testing looking for some…
    in API - how do I adjust who creates the ticket? Comment by zboren January 2020
  • Working on building some at the moment with a PHP back end and HTML front end. - Submit ticket pages for Kiosk terminals (options to print or not after submit) - Digital signs at the service desk(s). - Location, Client, Ticket, Asset look ups and searches for techs. - CSV, XLSX, PDF, and Print output to generate work order…
    in Displaying dashboard content to digital signage? Comment by zboren January 2020
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