wydra91 ✭

I agree with this. While this is possible using the process integration action, for those of us that aren't accustomed to using an API this can be time prohibitive. I'd like to see an action that's a "Create Record" of sorts where you can point it at a type of record (INC, Service Request, ETC) and be able to tell it what…

We're about to be a new customer and I ran into the issue of not being able to edit inputs after request submission. +1 to getting that done. It would also be nice to be able to use inputs in the description of tasks to create "mini incidents"

Exciting! As a new customer coming from ServiceNow, I wanted to extend our appreciation for the communication!

Awesome! I know my team and I have been waiting a while for the Response Template feature. That said, it looks like they can't be used for Resolution Notes. Any chance your team is working on implementing them into that feature? Over half of our need for Response Templates is in the resolution notes.

Sorry to blow up the comments, but I forgot to mention that we can't throw variables in task descriptions either, we'd love to see that too!

Hey Joey! Hugely appreciate the ability to add variables to tasks, that said, it appears it may not be possible to do so with Approval Tasks, any chance that would be a low hanging fruit to implement?

Highly agree with this. The ability to limit reopening a ticket should be limited to "closed" state. Or we should at least have the option.