wryanthomas

That works nicely in some situations. Unfortunately, that doesn't work in a corporate environment where "Redirect" is not allowed. (e.g., our Exchange environment doesn't allow.) I would like to be able to do this...and can't use redirect. I'd like to be able to specify client somehow in my email.

Sorry, Rob. One of us is missing something... a) This thread is not about specifying the *tech* the ticket should be assigned to, it is about specifying a *client* when reporting a new issue via email. You make the assumption I want it assigned to myself, but that's not accurate, nor relevant to this feature request. b)…