whitecubeadmin

I believe you can do this through automation rules. So you set a condition and then an action, which could be send a notification to x. Hope this helps

I had this issue, but this is possible in some places and not others. Also there are 3 vertical dots in some of the filters that lets you see only active items like users and groups. This was something that I wasn't aware of for a while.

I am not sure this would be the best approach, many times the incident is resolved but they weren't happy with an aspect of the service (time, capability, etc), this should not be left to the team that initially resolved the issue to deal with 'Not satisfied' but rather an ITSM who can objectively look at the facts and…

I just logged exactly the same then saw this thwack.solarwinds.com/.../notification-to-itsm-when-a-dissatisfied-csat-is-received