wharman

Comments

  • I was wondering, have you tried having the tickets modified by action rules based on keyword search of the body? While this may not be possible for all your fields, the thought just crossed my mind. .
    in Variables in incoming emails Comment by wharman November 2014
  • Nothing yet.. just manually merging. The action rule has cut way down on the hassle.
    in webhelpdesk in carbon copy Comment by wharman March 2015
  • I too ran into this when attempting to use a number custom field to enter a proximity card number for clients. I had to just use the text field, but I had no real need to use as a number (other than my own OCD). Just thought I would reply so you didn't have to look like you were mumbling to yourself. I often have arguments…
    in SW WHD Custom Fields - Number values contain comma Comment by wharman January 2015
  • I did find a partial resolution to exclude tickets opened by email with webhelpdesk in the CC field, but I still don't have anything when the WHD email is in the TO field and with others in TO or CC. As soon as I stopped the WHD storm of duplicate ticket creations caused by WHD being in the CC line, our users started…
    in webhelpdesk in carbon copy Comment by wharman November 2014
Avatar