welikedustybtr

What happens when that one tech goes on vacation or is terminated? The open tickets just sit there? Have you played around with tech permissions? You can: * Limit to Assigned Tech Groups * Turn off the ability to override ticket assignment * Turn off the ability to change the status on a ticket not assigned to them * Turn…

That makes sense. I've actually had a few occasions where that would have been helpful.

Looking at the current top-voted items, they are all from 2013. So not only are they the top suggested items, but they are 6+ years old. That is a good indicator to me how useful it is to post and vote up ideas here.

Came here to post this and found an existing post from 6 years ago. Why has this not been implemented yet? How many votes does it take? This is how it should have worked from the start. This way you're not relying upon someone to remember to check the vacation box at the end of their day right before a vacation.

Why not allow the admin to set the limit? What if we want 50 items?

What's the use case for this?

With checklist items, you can make the items required or not required individually. So in your example, the remaining steps would just be marked as not required before completion.

Another item I want to tag onto this is the ability to search tickets by tech's supervisor. The results would show all the tickets of techs that are under the supervisor(s) searched for. This would make it easy to create manager dashboards without the need to update the dashboards separately from updating the individual…

It shows Friday's question as being on the 20th, not the 19th. Typo? Also, the video link wasn't working on one of the questions (I forget which, sorry!)

But WHD has Asset discovery/management.

Came here to ask this exact question.

I hate to resurrect an old thread, but this is the only one I've found on the subject. I have tried using the Email Content RegEx filter: (?s)[\r\n]{1,2}-- {1,2}[\r\n]{1,2}.*$ but it does not strip out signatures when using the -- (dash dash space) in the email. It works in the Test sandbox in the Email Options section of…