wdkunkel

Glad to see this make it's way to the top. What happens next?

How do you apply the 12.4.1 hotfix to the OVA template? I tried using WinSCP but cannot overwrite the whd-core.jar file using the admin credentials.

Another option would be SQL Server Reporting services. You may even be able to accomplish this with the Express version that has advanced services. You would report off of a a linked server object.

Great news, I need something very similar to this. I'll hold off on creating until the patch is released. We're running 12.4.2 - Build #12.4.2.36

Is there a status in setup>Tickets>Status Types that does not have include in My/Group Tickets enabled? On Fri, Oct 21, 2016 at 8:56 AM, rodegard <communityteam@solarwinds.com>

Brilliant! Solarwinds, please head the clarion call! The app is super dated. Coming from Spiceworks this whose app is much more useful, the app was jarring. The fact that you cannot create a request from within the app is disappointing. On Tue, Oct 25, 2016 at 1:08 PM, rodegard <communityteam@solarwinds.com>

You can find the guide here - Web Help Desk REST API Guide

What browser are you using? You might be able to use something like this: chrome.google.com/.../ddoijapfgfbaaehaegnddlbnmcbngkpi On Tue, Oct 18, 2016 at 6:50 PM, byrona <communityteam@solarwinds.com>

What OS, what browser and version? On Thu, Oct 20, 2016 at 9:50 AM, boslaw <communityteam@solarwinds.com>

Setup>E-mail set e-mail layout to simple. Client E-Mail LayoutConfiguring the Client E-Mail Layout defines how much detail Clients see when receiving Web Help Desk ticket emails. Configure client e-mails selecting one of the following formats: - Simple mail format, which does not include ticket details. - Detailed mail…