Comments
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Glad to see this make it's way to the top. What happens next?
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How do you apply the 12.4.1 hotfix to the OVA template? I tried using WinSCP but cannot overwrite the whd-core.jar file using the admin credentials.
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Another option would be SQL Server Reporting services. You may even be able to accomplish this with the Express version that has advanced services. You would report off of a a linked server object.
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Great news, I need something very similar to this. I'll hold off on creating until the patch is released. We're running 12.4.2 - Build #12.4.2.36
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Is there a status in setup>Tickets>Status Types that does not have include in My/Group Tickets enabled? On Fri, Oct 21, 2016 at 8:56 AM, rodegard <communityteam@solarwinds.com>
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Brilliant! Solarwinds, please head the clarion call! The app is super dated. Coming from Spiceworks this whose app is much more useful, the app was jarring. The fact that you cannot create a request from within the app is disappointing. On Tue, Oct 25, 2016 at 1:08 PM, rodegard <communityteam@solarwinds.com>
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You can find the guide here - Web Help Desk REST API Guide
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What browser are you using? You might be able to use something like this: chrome.google.com/.../ddoijapfgfbaaehaegnddlbnmcbngkpi On Tue, Oct 18, 2016 at 6:50 PM, byrona <communityteam@solarwinds.com>
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What OS, what browser and version? On Thu, Oct 20, 2016 at 9:50 AM, boslaw <communityteam@solarwinds.com>
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Setup>E-mail set e-mail layout to simple. Client E-Mail LayoutConfiguring the Client E-Mail Layout defines how much detail Clients see when receiving Web Help Desk ticket emails. Configure client e-mails selecting one of the following formats: - Simple mail format, which does not include ticket details. - Detailed mail…