wccosta

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• I have not been able to get this feature to work either, is using gmail a problem? Thanks, Bill

  in Option to allow email to add a note but not create a ticket Comment by wccosta February 2021
• Thanks! Wil Do

  in Web Help Desk generates a Java error when opening an asset Comment by wccosta February 2021
• Thanks for your feedback, I plan on updating to 12.7.4 in a few weeks hopefully it resolves the problem.

  in Web Help Desk generates a Java error when opening an asset Comment by wccosta February 2021
• Yes it is and it does error on my version of 12.7.3 We recently upgraded ( a couple of weeks ago)

  in Web Help Desk generates a Java error when opening an asset Comment by wccosta February 2021