wackamole

Also, checking further, it appears that the clear works if one is received within the next 5 minute period. If there are continuous critical messages before the next OK then the OK will not clear the alert.

The source is a log that the backend app is writing to on a 5 minute basis which is then sent to Solarwinds via syslog. So 

Thanks for the response. The initial option I am looking for is an "action button" of some type that the NOC could click to execute a script to generate a trouble ticket on an existing alert. I have created a script that will do that but it will only be tied to specific alerts that we want immediate tickets created. The…

Found the off-line install so good to go.

Thanks for the quick response and the link.