vjey

Currently, Avaya Gateways cannot be added as VoIP Gateways. Only Cisco gateways can be added. So even when the CLI credentials are correct, it cannot be added as it is not supported. As part of Avaya Communications Manager polling, the Gateways attached to the Avaya CM is polled. The gateway details can be accessed from…

Hi Tony, we cannot reproduce this in house. Please raise a support ticket with the diagnostics so that we can have a look. Thanks

I can see only the Calling-num and Dialed-num from the following CDR parameters. We also need Start-date(4d), Start-time, end-date(4d), end-time and Cond-code. Also, for the dialed-num parameter in your setup, the length is 18 but the length should 23.

Hi Naeem, Please go through the VNQM 4 2 Beta 2 Guide.pdf. On page no.3, there is a list of CDR parameters mentioned. Please check if those parameters are there in the customized format of yours. If those parameters are present, the we can monitor Avaya CDR using VNQM.

The new Avaya features are supported in the BETA and not in VNQM 4.1. Avaya Communication Manager 6.3 is supported with the BETA. Please try out and send us the feedback.

Please upgrade it to VNQM 4.2 to get the support of CUCM 10.x

This event message is suppressed in VNQM 4.2 release. Please upgrade to the newer version.

Could you please check if your CDR is customized as per the below link ? http://knowledgebase.solarwinds.com/kb/questions/5780/How+to+configure+an+Avaya+Call+Manager+for+VoIP+and+Network+Quality+Manager Also, please check if your Avaya setup is a load balancer.