vannestem

I feel like this should almost be a feature request by itself. I would definitely like to see the ability to add a custom field ANYWHERE on the page, in any panel and in any order. What this one is for is to have custom fields be hidden until they are triggered by a selection in a previous field. If field A is answered…

Yes. Many times over to this post. There are currently 3 available options for a ticket type (Incident, Problem, Service Request), and those are "not able to be changed or modified" according to tech support. We were trying to add a 4th option of "Change Request", which is not the same as a service request, at least not in…

I was able to set my test user up as a client admin and added the request types that I wanted them to see, but it still only allows the client to log into the client portal. There is no way for them to view any tickets other then the ones where they were the assigned client on the ticket. I will try using the location for…

I did see this and was quite happy. I have tried to get the client admin setup, but there is no real way for that to be applied to only specific tickets of a particular group or request type. For now we are just planning to use the CC: option to keep the PM up to date and will explore the multiple client option once it is…

Thanks Kelly! I had wondered about using the Client Admin role, but wasn't sure the limitations on that either. I will test that out to see if that gets us the access we are intending for the PMs. They do not need to be able to reassign or close the tickets, but if they are able to comment and add notes, that would be…