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Hi orioncrack​, Thanks for the details. I will check with the server owner, whether it was really a service down or unknown status. Will also try with the status = "not up" Thanks, Naren.

Hi designerfx, Thanks for the details. No alert rule was generated specifically for these type of (Instance) services. Since they were enabled in List resources and assigned to a template. If we have to configure alert rule, do we need to select the application or component in the trigger condition? Thanks, Naren.

Hi, Thank you for the suggestion. Initially we did not want to lose the historic data. But, after taking confirmation from the Unix team, I have removed and tried to install the agent. Still it shows the same error. When I tested the SSH + SUDO credentials, it failed. After I selected the package it shows test successful.…

Yes, we did verify whether the ping, telnet with the port is working. All are fine with new IP. Still not working.

Hi aLTeReGo​, Thanks for the confirmation. I suspected the same. Soon (probably in a month), we would be upgrading to 12.x.

Hi vinay.by, We have re-added the device, restarted the SNMP and after that re-discovered. Tried all the options, but still no luck

Hi pratikmehta003​, As per my understanding and upgrade done, if you are upgrading to 12.2 via one installer, then it would take care of latest hotfixes of all the modules you have. If you have upgraded sometime back to 12.0 (when it was released), then you need to download and install the latest hotfix.

serena​, After upgrade, we see some issues as explained below. Please let us know, if there is any hot fix already released or going to be released. 1. Export to PDF options has been removed and need it back 2. We have to schedule the reports to get them in PDF or Excel. But, earlier we could select CSV as well, but now,…

Hi camuetzel​, zackm​, designerfx​ and all, Sorry, I was busy and could not update. It is learnt that if the server time zone is in CET and has DST applies every 6 months, then it will be adjusted to the server only. Not, to the other servers/devices time zone. You need to adjust your schedules based on the other time…

designerfx I used Triggers only . If using the Task scheduler in Windows is very bad idea, then any idea which another best one to use?

Hi pratikmehta003​ & alankar.srivastava​, Thank you for the quick replies. We are monitoring the linux servers using Linux agent installed on the servers. Without installing SNMP on servers, would not be possible ot monitor the services?

Hi Neo, Thanks for the quick reply. Yes, I could see the Group_Name CP when I select to Group, as mentioned above. But, I could not get the Node CP Group_Name in my report. Even, I could not get the Node details to be populated . Because of this, I had to do manually copy and paste all the email-ids corresponding to the CP…

Hi, The device was setup with SNMP & ICMP. It was tried by restarting the SNMP services. Dell Open Manage was installed with version 5.1.0. Can you please provide a link where we can see the product limitations with respect to Dell Open Manager versions compatibility, etc.? Thanks for your response. Best regards, Naren.

Hi Shalinz, Dell Open Manage with version 5.1.0 was installed, restarted the services. For some other device which is ESX Host with version ESXi ver 5.0. I got a confirmation from Windows/Network team that the required tools, MIBs, etc. were installed with the latest compatibility. Do you still want me to ask to reinstall…

Hi @i_like_eggs, I checked and found that the Serial Iterface's Bandwidth setting was done automatic. It seems to be considering from system and shows as 1.98, 1.88, etc. Do we need to modify it to 100? if so, would that resolve the issue? Also, do we need to reduce the Interface Status Polling as well? Please advise.…

Hi designerfx​, will check with network team and update. BTW, need a quick help. How to turn off automatic dependencies generation. It was enabled and the parent/child setup we had done, seems not working.

Hi mesverrum​, Thank you for the details. I did run the wbemtest and got the Access Denied when I rant the tool from Solarwinds App Server. I tested the same for another server, where we did not see any errors, it has shown the details when clicked on Enum Classes. Does it mean, the admin access to the Solarwinds admin…

Hi, I have gone through support.solarwinds.com and found one solution to try out and that had worked perfectly. Simple : Just remove the scheduled backup job and re-add. It worked and has been running successfully, without any issues.

Hi mesverrum​, Thank you providing the query. We just tried the query and found some errors. We don't have table name as orion.nodes. Also, could not find the detailsurl field from the nodes table. Curious to know, if this is an old query based on earlier versions. We are in NPM 12.2 version. Also, the ipaddress is as…

Hi rschroeder​, Thank you for the details. I would check all the points. But, just curious to know, there is no way that we can pull the details using custom table in the Reports? I would also like to understand, is there a difference between Bandwidth and Traffic? I have generated the details with below fields from the…

Hi, Thank you for the details. In that case, if we will have 100 servers to be monitored, which are not in domain, do we need to add all the local admin accounts in Solarwinds and then only we would be able to monitor? Or do we need to ask them to create a local admin account and can we use as .\<LocalAdminAccount>

Hi, thank you for the update. For the servers in Domain, we ask them to add the solarwinds service account to be part of the Administrators group on the server. Then we are monitoring everything. I will try with local account, as suggested and see if that works.

Hi yaquaholic​, Thank you for the quick reply. 1. I have not used any script in SAM templates so far. Hence, got confused with the requrest. They are looking for the similar view (as per the screenshot). It would be great, if you would elaborate the process/steps to achieve. 2. Earlier, I had looked at the mail related SAM…

Upgrade to the latest version or NTA 4.4. From this version onwards, you should have SQL Database and it would be easy to setup an alert on the database size. We have been upgraded to 2019.4 recently and we could manage ourselves. If you are on NTA 4.2.3 and on a separate server and when you upgrade, you will have 2…

In our NTA DB settings the retention period was set to 15 days only. But still growing. The problem has been resolved, after the reboot of the server as part of a patch applied during last Sunday. Now, it has 43% space available. In another environment, the space used was 135GB out of 275GB, where retention period was set…

Hi thank you for the response. The Rabbit service was fine. Restarted the Orion services and it worked .

Hi bharris, As per the above suggestions, I had checked yesterday with our DB team, any queries were hung. Since, we have only one polling engine, I did not restart the service or server, because, it needs a client approval. If it would have occurred on APE, I would have done it already . I see DB updates are happening. If…

Hi rschroeder​, Thank you for the details with steps. I have checked with our DB team whether any queries are hung. Confirmed nothing was hung. We are going to raise a case with Solarwinds Support. Is it better to check, by just restarting the Orion services or reboot only the Orion server (not the DB server)? Also, due to…

It can be displayed as "Packet Loss %", in short . In the Node variables also, it should be changed to Packet Loss instead of Percent Loss.

All, We have upgraded to 12.2 successfully. But, since we had an additional poller, had faced some problems on additinal poller, while upgrading from 11.5.3. Here are the Pros and Cons. CONS: You have to upgrade up to NPM 12.0 along with SAM to 6.3, NCM to 7.5, etc., manually download each version and upgrade. For NTA you…