typhoon87

The voting is closed on this because the status is set to "what were working on". This feature is slated for Vnext (12.6?) release.

Did you make sure to follow the steps here. There is a notable change to how the Tech accounts are set up. See this KB for information Unauthorized clients can log in to a Tech account using LDAP authentication - SolarWinds Worldwide, LLC. Help and Suppor…

So glad this features if finally being implemented. I have a couple of internal techs that are part of approvals and every single time I apply an upgrade they ask if this issue is fixed.

Looking at it we used to use an action rule, the newer way was give to us by support as a workaround: What we did was: Create a new status type called approval -approved with an auto close ticket time of 1 business hour. From our approval status type change the approved status type to Approval - Approved This way when the…

Are you stating this should integrate with 3rd party self service password products or WHD should be able to do this natively? If you are asking for native support this sounds like something that could be a crazy amount of feature creep from a ticketing system. I am holding off voting until this gets clarified.

This one should also be marked implemented in 12.7.7 (+) FEATURE REQUEST - Company creation via API - Feature Requests - Web Help Desk (WHD) - THWACK (solarwinds.com)

This application can integrate with enough 3rd party applicaions including SCCM, Apple Remote Desktop, LanRev, and LanSweeper that a built in asset discovery should not a high priority feature request.

Sorry about that you do NOT need the beta. This feature was introduced in the 10.2 beta in the last beta update it was rebranded to V11 and we now have V12. You just need to set it up and they can point to the same user id, the error message about the account not working in the client side is ignorable and was for pre 10.2…

Will we be seeing further enhancement to the client interface? for the 12.7.0/1 release we saw the history and profile tabs get a modernization rewrite (and unfortunately some bugs that made it through the 12.7.0 beta program). Wil we be seeing other tabs also get refreshed?

Why am I unable to see text on icons? Very annoying to figure out what is what.

Glen, At this time I believe only the FAQ section in the tech side of the interface is migrated to the new framework so I doubt it will resolve the session issue you are asking about.

We added a custom Asset Field called Operating System then linked it to the SCCM using the "OS Name" field. In WHD 12.2 you can report on the OS this way using asset reporting. For Mac's and Phones we added custom choices to the OS list but it is a manual choice.

What is the Build Number for the final release?

Can you please tag this correctly so it will show up in the product blog section of the WHD sub forum. Its looking for 'webhelpdesk_productblog' not whd_productblog. Please fix this so it is easy for people to find. Edit: Thank you for chaning the tag.

This makes a lot of sense.

Auto detecting the screen size and scaling accoidingly could be good. I agree that on a 24 in widescreen a lot of screen real-estate is wasted.

@"Avadhut.Deshpande"@ this implemented in Web Help Desk 12.7.7 

Just out of curiosity what is the new frontend language for WHD? I know currently it uses WebObjects which was depreciated by Apple a few years ago.

They seemingly started this with the 12.7.1 release in rewriting the history and profile tabs. Would be good to see more of it get a major refresh.

I really hope that you do improve documentation for DB migration, and DB backup/restore senarios.

If you go to your tech group and choose no auto assignment it does assign to the groups. Is that what you are looking for?

For the WebHelpdesk (WHD) product the Prodcut Roadmap/What Were Working on post appears to be missing?

Seems like especially now with the new out of office that came out recently this should be something to look at

So glad to see the status changed to what were working on.

According to the release notes this feature should be implemented in the 12.1 Release.

You are already able to change the default screen to be any section it does not have to be the new ticket page, ours defaults to the history tab. Or you could have the messages section be default. If you change the default CSS you can the system shows tabs instead of just text. The CSS is in setup under "look and feel". To…

For number 2 there is already an existing feature request to increase the max length from 10 to 25. You may want to edit that and paste in the link to that FR

This feature is now available in 12.6.0 and above.

Thanks for the update. In the future to help us better understand possibly in the WWWO post you could put the link to the FR post so we can tell its something users submitted. Also possibly update the status of the actual FR from open for voting to WWWO. I know this is more of a housekeeping request but it seems post covid…

Can you please also change the status on this from open for "Open for Voting" to "implemented"?